How can I pay?
We accept online payment in a secure environment with Visa, Mastercard, American Express and PayPal. To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service.

How do I know my payment details are safe?
The Joules online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

When will I be charged?
We will hold a pre-authorisation on your card when the order is placed on our website, and you will be charged for your items at the point the order is accepted. You will receive an order acknowledgement via email confirming your order and payment.

Can I amend or cancel it?
If you wish to cancel your order please contact Customer Services Team. Unfortunately, you cannot amend your order once it has been placed.

How do I cancel my order?
To find out how to cancel your order under the distance selling regulations please click here to see our terms and conditions.

How can I pay?
We accept payment in a secure environment with Visa, Mastercard and American Express cards only.

When will I be charged
We will hold a pre-authorisation on your card when the order is placed, and you will only be charged for your items only at the point they despatched from our warehouse. You will receive a despatch confirmation email when the items are with the courier.

Can I amend or cancel it?
If you wish to cancel your order please contact Customer Services Team. Unfortunately, you cannot amend your order once it has been placed.

How do I cancel my order?
To find out how to cancel your order under the distance selling regulations please click here to see our terms and conditions.

For the best online experience, we recommend using the most up-to-date version of the following browsers:

• Chrome
• Firefox
• Safari
• Internet Explorer

To update your browser to the most up-to-date version, please click here and select the relevant browser.