Frequently Asked Questions
NEED SOME HELP?
Find the answers to your most commonly asked questions or pick a topic to the left.
Find the answers to your most commonly asked questions or pick a topic to the left.
Simply enter your promotional code in the Promotional Code box, which is located in the right hand column on the basket page, and click Apply.
Unfortunately not. They also cannot be used in conjunction with any other offer.
Unfortunately, once an order has been processed we cannot amend it. Promotional codes have to be used before an order is confirmed.
To enter our e-mailing list, simply enter your email address in the footer at the bottom of this page and click Join.
Sometimes it can take a few weeks to get you onto our mailing list so please be patient. Wait for up to a month until after you have signed up to see if you start receiving the emails. If you have no luck after then please sign up again or email joulesteam@joules.com.
Contact us
If you would prefer to speak to someone please give us a call on 1-800-583-9559
Our normal working hours are:
Monday to Friday 8am - 4pm (GMT) Saturday Webchat Only.8am - 4pm (GMT) Sunday Closed
You can also get in touch by filling in our contact form.