On the sign in page, enter your email address and then click the ‘forgotten your password?’ button. You will be sent a new password which can be used to access your account where you will be prompted to set-up a new password of your choice.
If you place an order as a guest, your card details will not be saved until you register for an account at the confirmation page. If you register for an account prior to placing an order (or have an existing account) your card details will be securely saved automatically for convenience. You can only add new card details during checkout, but card details can be removed in the Payment Details section under My Account.
We will use your email address to keep you up to date with all the great offers and news from Joules. If you sign up to receive a Catalogue we will send you our latest version for you to shop from each season.
The Joules online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the internet. If you are using a computer in a public location we recommend that you always log out and close the website browser for your own security. Please make sure that you keep all passwords private to ensure that you don’t compromise your account in any way.