Returns

We know that thinking about returning products right now can be quite stressful, so any Joules orders placed from 1st February 2020 will qualify for an extended returns period of 365 days with immediate effect. Our standard returns policy rules still apply, but we hope this will make life a little bit easier. The 365 day returns period covers all Joules products. To cancel your order with us, you must return your Products at any time within 365 days after the date of delivery by filling out the form which came with your shipment and returning the completed form and our shipment to: Global Response, Joules 3580, NW 56th Street, Fort Lauderdale, FL 33309.

Please note that all Products are returned to Joules at your own risk. Please make sure that you get a 'proof of posting' certificate from your Fed-Ex drop off when returning them.

All refunds for non-defective Product returns will be processed as soon as possible but, in any event, within 21 days after the day you have given us notice of your return. All returns for defective Products will be examined once they have been received by us and we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days after the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

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