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At Joules, community has always been our focus and as we navigate this storm, we assure you that the health and safety of our community continues to be our top priority. Now more than ever, we encourage the support and strengthening of one another through these uncertain times.
We are committed to navigating this uncharted territory by following the instructions and advice from the government, Centers of Disease Control and the World Health Organization. In doing so, we’ll be in the best position to react quickly to this rapidly changing environment.
We would like to thank our teams for their dedication to the brand and our core values, and of course you, our customers for your loyalty and perseverance. These are not easy times, but we are proud that our Joules family makes the best of every situation.
Take care of yourselves and your loved ones, stay healthy and help others.
Nick & Tom
Nick Jones, Chief Executive Officer & Tom Joule, Founder
|Orders & shipping|
|Can I still order from your website?|
Yes, you can now order from our website again.
|WHAT IS YOUR RETURNS POLICY AT THIS TIME?|
We know that thinking about returning products right now can be quite stressful, so any Joules orders placed from April 12th 2021 will qualify for an extended returns period of 90 days with immediate effect. Our standard returns policy rules still apply, but we hope this will make life a little bit easier. The 90 day returns period covers all Joules products.
|I’m self-isolating, can I still receive my parcel?|
Our Shipping partners are now operating contact-free shipping so that you can still receive your parcels safely.
|When will I receive my Parcel?|
To safeguard their employees, our distribution centre operator, has dramatically reduced staffing levels to enable them to implement strict social distancing measures and ensure that meticulous hygiene and cleanliness rules are followed. This means we’re able to work with our distribution partner to continue to support our customers who need us, whilst also protecting their teams. It does however come at a cost to our usual service levels, but the Joules community is our number one priority.
As a result, for shipping, your parcel will now be delivered within 7-10 business days from the time you placed the order. We’re sorry for any inconvenience this may cause, but we hope you can appreciate that this was a necessary decision to ensure the safety of ours and our partner’s employees.
|How can I get in touch with you?|
We’re here for you if you have any questions on what we’re doing, our stores or your orders. If you need our help, you can currently contact us at email@example.com.
|Is your warehouse closing?|
The safety and wellbeing of our teams and that of our partners is our number one priority. Our distribution centre is being operated with the minimum number of employees possible, to ensure everyone is safe and able to follow the rigorous safety measures we’ve put in place in line with relevant guidelines. To support this we also need to reduce the number of orders we’re taking at any time, which may result in us having to temporarily pause our website taking orders.