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Customer Services

If you would prefer to speak to someone please give us a call on 1-800-583-9559 or email us at joulesteam@joules.com – phone lines are open between 8am – 4pm Monday to Friday.

Shipping

What are your shipping services/costs?
An item seems to be missing from my order …

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Returns & Refunds

How can I return an item?
What is your returns policy?
How long will it take to process my refund?

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My
Account

Do I need an account to shop online?
What happens if I forget my password?
Can I change my account details?

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Shopping With Joules

Ways to Shop - Online
Ways to shop - Over the phone
What browsers do you support?

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Prices & Payment

I have a promotional code, where do I enter it?
Can I use more than one promotional code at a time?
I have processed my order but not entered my promotional code; can I use it after?

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Our Responsibilities

Does Joules support any charities?
We are holding an event, can Joules donate prizes or even sponsor us?
Where do you manufacture your products?

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Customer Services

Shipping

Returns & Refunds

My
Account

Shopping With Joules

Prices & Payment

Our Responsibilities

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Customer Services

Shipping

Returns & Refunds

My Account

Shopping With Joules

Prices & Payment

Our Respons­ibilities

My
Account

Our Responsibilities