Security

Last updated October 2022

We accept online payment in a secure environment with Visa, Mastercard, American Express credit cards and PayPal.

The Joules online store uses encryption technology (SSL) that establishes an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private. Your browser will show this protection by displaying a padlock or green url depending upon browser.

Once you have confirmed your order and it has been accepted payment is taken, this applies for pre-ordered purchases too.

To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.

Where have my saved payment methods gone?

As of 24th June 2013 we have upgraded our payment services and are now accepting PayPal. As result all stored payments methods created within an account before this date have been securely removed. All new payment methods created after this date will continue to be securely stored with our new payment service provider to deliver you a fast and convenient experience. Sorry for any inconvenience this has caused. Please call 0845 6066871 for any further assistance.