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For the latest delivery service updates, please check our FAQ’s page by clicking here
Shipping is subject to stock availability and credit card authorisation. We are currently working with our carriers who are now offering contact-free delivery as standard to safeguard staff and customers.
Estimated delivery: up to business days.
For more information, please see our Delivery FAQs here.
For a full refund, send your item(s) to us in its original condition with proof of purchase within 30 days of receipt of order for any Joules item. We’ve extended our returns period to make things a little easier for you during this difficult time.
For more information, please see our Returns FAQs here.
If you'd prefer to contact our customer service team, please contact us via email at email@example.com. We will respond to you as quickly as we can.