We are Joules Limited ("Joules"), a company registered in England and Wales under company number 2934327 and with our registered office at Joules Building, The Point, Rockingham Road, Market Harborough, Leicestershire LE16 7QU England.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website www.joulesusa.com and any other website on which this policy is posted or expressly referenced ("Joules Sites"), you are accepting and consenting to the practices set out in this policy. Please do not use the Joules Sites or purchase any products over the telephone with our customer services team unless you agree with this policy.
This policy applies to information we collect on the Joules Sites, through e-mail, text and other electronic messages between you and the Joules Sites, and through offline contact with us through mobile or other applications you download from the Joules Sites, when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. It does not apply to information collected by any third party that may link to or be accessible from the Joules Sites.
Automatically Collected Information
When you visit any of the Joules Sites, we may automatically collect certain information about your visit. This information will not allow you to be personally identified:
We do not support the Do Not Track browser setting.
Personally Identifiable Information
We may also collect and process data from which you may be personally identified, such as your name, address, email address, and telephone number. Many of the services that we offer are only made available if we have certain information about you. To access these services, you will, from time to time, be asked to submit personal data about yourself. We may collect and process the following personal information that you give to us related to our services:
User Content is posted and transmitted to others at your own risk. We cannot control the actions of other users of the Joules Sites with whom you may choose to share your User Content. We cannot and do not guarantee that your User Content will not be viewed by unauthorized persons.
We will only ask for your payment or credit card details if you are placing an order. We will never ask you to confirm or supply any account or credit card details via email or text message. If you receive such an email or text message, please do not respond and notify us immediately at: firstname.lastname@example.org.
We may use information which we automatically collect about you as follows:
We may use personal data which you give to us as follows:
Consent to use of Data for Marketing Purposes
When placing an order with us, we will ask for your email address and/or mobile telephone number so that we can send you information confirming your order.
We would also like to use your data, and permit selected third parties to use your personal data, to provide you with information about goods and services which may be of interest to you. We will only contact you by electronic means (email) or post with information about goods and services similar to those which were the subject of a previous sale to you.
Where we permit selected third parties to use your data, we (or they) will contact you by electronic means or post only if you have expressly consented to this.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
You can also request us not to use your personal data for this purpose when setting up your Joules account or by emailing us at email@example.com.
If at any time you wish to unsubscribe to our mailing list please let us know by sending an email to firstname.lastname@example.org.
We may disclose aggregated information about our users and information that does not identify any individual, without restriction. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information that we collect or you provide as described in this policy and the Cookies Policy to third parties:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. When you proceed to make your purchase and your browser connects to the secure section of a Joules Site your browser window frame will show a padlock icon to indicate that you are entering a secure area.
If you are using a computer in a public location we recommend that you always log out and close the website browser down when you complete an online session for your security.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If you have any questions about our processing of your personal data, you are welcome to contact us. You will find our contact details at the bottom of this page. If you notice any errors in your personal data, you may have them corrected by notifying us in writing. We may charge you a fee to meet our costs in providing you with details of the information we hold about you.
It is our policy to be in compliance with the California Online Privacy Protection Act, which permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to the address listed below. We will respond to such written requests within 30 days following receipt.