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Whilst we like to focus on the fun stuff here at Joules there are times when we have to take things a little more seriously so here are some details for you to read and digest about how we use and look after your data.
Our use of your data: We typically use your personal information in order to fulfil an order you place with us, to monitor website activity, to personalise your experience and for marketing purposes.
Marketing: We rely on a legitimate commercial interest to use your personal data for our marketing purposes which we consider does not unduly impact your rights except when we ask you for an express opt-in consent (this can sometimes be relevant to email or SMS marketing, for example). You may ask us to stop marketing directly to you at any time.
Sharing: We may share your data with third parties, including third-party service providers and other entities in the group. We will not share your data with third parties with the purpose of allowing them to market their goods or services to you unless we expressly ask for your permission to do so.
Security: We respect the security of your data and treat it in accordance with the law.
International: We may transfer your personal information outside the UK and EU and, if we do, you can expect a similar degree of protection in respect of your personal information, with transfer mechanisms where those are needed under data protection laws. You can request details of mechanisms from us.
Your Rights: You have rights in respect of your data, for more information please see section 19 of this statement.
Personal details and payment
Website use, email interaction and communications
Competitions and survey information
In store security
Information provided by you
Information collected automatically about you
Information collected from third parties
Marketing purposes
Placing an order
Operate the Joules Sites and Joules’ emails
Profiling - To personalise your shopping experience and improve your interactions with us
Administering competitions or promotions
Customer service, surveys and training
Prevention of fraud and security
To fulfil our legal obligations
Affiliate Platforms
Sharing your information within the Joules group
Sharing your information with third parties
Third parties security measures
For the remaining countries which do not have an adequacy decision from the UK or European Commission, we have put in place appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection:
Standard data protection clauses in the form of template transfer clauses adopted by the European Commission or UK government (as relevant). For some transfers the UK government allows the historic European Commission transfer clauses to remain valid until 2024. For some other transfers the UK’s international data transfer agreement or international addendum to the 2021 European Commission transfer clauses are relevant. For transfers from the EU the 2021 European Commission transfer clauses are usually relevant. All these transfer mechanisms are to ensure that your personal information is treated by the third party recipients (such as our service providers) in a way that is consistent with and which respects applicable data protection laws.
You are not always entitled to exercise each of these rights (except for the right of access). The rights which you are entitled to exercise depend on a number of factors including the lawful basis on which we rely to use your personal data. Therefore, if you make a request to exercise a right which is not available to you, we have the right to decline the request. You can request access to your personal data at any time and this does not depend on the lawful basis of our processing – we will explain to you if exemptions apply or if the right of access is not engaged. In some circumstances, you may be able to exercise your rights, but this will impair your ability to use the services we offer.
Your Rights
How to Submit a Verifiable Request
Opting-Out of Sale of Personal Information
Non-Discrimination