text.skipToContent text.skipToNavigation
Find the answers to your most commonly asked questions or pick a topic on the left.

I would like to be removed from your mailing list?

You can unsubscribe from our mailing list by clicking on the link at the bottom of the email. To unsubscribe from receiving our catalogue please email joulesteam@joules.com

What information do you collect?

We ask for your name and address so we can send you the Catalogue. You can sign up to receive emails only by entering your details on the homepage.

What will you use the data for?

We will use your email address to keep you up to date with all the great offers and news from Joules. If you sign up to receive a Catalogue we will send you our latest version for you to shop from each season.

Will you pass on my details to third parties?

If you ticked the box to allow our friends to email you then you may hear about other great offers and news from organisations and businesses other than Joules. If this box was left un-ticked then you will only hear from us.

What are cookies?

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.
They enable us:
• To estimate our audience size and usage pattern. 
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches. 
• To recognise you when you return to our site. 
• To track browsing behaviour of site visitors. 
Browsing behaviour can also used to create relevant banner advertising that we believe best relates to what you have viewed on our website. These banners are then served across other websites that you may visit, typically news and content sites and blogs. This process is called behavioural advertising and although the adverts are tailored to suit each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We can also use the browsing behaviour data to create personal product recommendations on our website, our marketing emails and in our printed catalogue. 
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. 
Please note that our advertisers may also use cookies, over which we have no control.