If, for any reason, you would like to return your Joules order, you can send it back to us with a valid receipt within 28 days of purchase for a full refund or exchange. No problem whatsoever.
Goods are returned at your own expense. We accept returns if they are unused, in a resalable condition with all tags attached. Refunds will be made by original payment method. Full details of how to do so are included with your order. Please retain Proof of Postage as we do not accept responsibility for items lost in transit.
On returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold. Joules will pay Postage on your first exchange. Subsequent exchanges are charged at the standard Postage rate.
Please return your items to:
Joules Returns Centre c/o Global Response
3580 NW 56th Street
Fort Lauderdale FL 33309
Personal Use - Each order is for your personal, non-commercial use. Resale of any Joules product without the express, written consent of Joules is strictly prohibited. Multiple orders representing what Joules deems to be commercial quantities will not be accepted via our direct shopping channels. If you would like to enquire about wholesale/trade opportunities please email firstname.lastname@example.org