Since the Products you are ordering from our site are for shipping outside the UK, they may be subject to import duties and taxes which are levied when the shipping reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable United States laws and regulations. We will not be liable for any breach by you of any such laws.
As of 24th June 2013 we have upgraded our payment services and are now accepting PayPal. As result all stored payments methods created within an account before this date have been securely removed. All new payment methods created after this date will continue to be securely stored with our new payment service provider to ship you a fast and convenient experience. Sorry for any inconvenience this has caused. Please call 1-800-583-9559 for any further assistance.
Standard Shipping $9.95 (Free for orders over $170), 4-7 working days, DHL tracked service.
Express Shipping $19.95, 2-3 working days, DHL tracked service
Shipped from England...
Once your credit card is approved, your Joules order is dispatched direct from our warehouse in the English countryside by Courier. We’ll need a proper and complete address to guarantee shipping (a charge is made for each shipping address). Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s responsibility. Please note local import duties may be payable on receipt.
Once your order has been submitted it will only show as 'placed' on your account. Once despatched from our warehouse, you'll receive a despatch confirmation email containing information about the details of your order.
This email will be sent from email@example.com.
All Joules items are dispatched directly from the UK and we aim for them to arrive within 4-7 business days. During busy times please allow up to 2 weeks.
If you don't receive a despatch confirmation email, please check your spam or junk folder.
If, for any reason, you would like to return your Joules order, you can send it back to us with a valid receipt within 28 days of purchase for a full refund or exchange. No problem whatsoever.
Goods are returned at your own expense. We accept returns if they are unused, in a resalable condition with all tags attached. Refunds will be made by original payment method. Full details of how to do so are included with your order. Please retain Proof of Shipping as we do not accept responsibility for items lost in transit.
On returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold. Joules will pay shipping on your first exchange. Subsequent exchanges are charged at the standard shipping rate.
Please return your items to:
Joules Returns Centre c/o Global Response
3580 NW 56th Street
Fort Lauderdale FL 33309
Personal Use - Each order is for your personal, non-commercial use. Resale of any Joules product without the express, written consent of Joules is strictly prohibited. Multiple orders representing what Joules deems to be commercial quantities will not be accepted via our direct shopping channels. If you would like to enquire about wholesale/trade opportunities please email firstname.lastname@example.org.