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Website Privacy Policy

Last updated August 2015

We are Joules Limited ("Joules"), a company registered in England and Wales under company number 2934327 and with our registered office at Joules Building, The Point, Rockingham Road, Market Harborough, Leicestershire LE16 7QU England.

We are the data controller and are committed to protecting and respecting your privacy. This policy (together with the separately posted Website Terms of Use, Website Acceptable Use Policy and Website Cookies Policy tells you how personal information which we collect from you, or which you provide to us, will be collected, used, maintained, protected, or disclosed or otherwise processed by us.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website and any other website on which this policy is posted or expressly referenced ("Joules Sites"), you are accepting and consenting to the practices set out in this policy. Please do not use the Joules Sites or purchase any products over the telephone with our customer services team unless you agree with this policy.

This policy applies to information we collect on the Joules Sites, through e-mail, text and other electronic messages between you and the Joules Sites, and through offline contact with us through mobile or other applications you download from the Joules Sites, when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. It does not apply to information collected by any third party that may link to or be accessible from the Joules Sites.


Automatically Collected Information

When you visit any of the Joules Sites, we may automatically collect certain information about your visit. This information will not allow you to be personally identified:

  • Browser information. This may include your browser type, browser version, host operating system, browser language and your IP address.
  • Other information about your visit. This may include the full Uniform Resource Locators (URL) clickstream to, through and from our site, products viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse overs) and methods used to browse away from the page.
  • Aggregated Information. In addition, aggregate traffic information may also be collected from your visit.
  • We also may collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

    We do not support the Do Not Track browser setting.

Personally Identifiable Information

We may also collect and process data from which you may be personally identified, such as your name, address, email address, and telephone number. Many of the services that we offer are only made available if we have certain information about you. To access these services, you will, from time to time, be asked to submit personal data about yourself. We may collect and process the following personal information that you give to us related to our services:

  • Registration information. In registering to use the Joules Sites, we require certain contact information (including your name, address, email address and phone number).
  • Information to fulfil your order. When placing an order online at a Joules Site or over the telephone with our customer service team, we collect your name, phone number, address and personal payment information. We may also ask you for this information when you enter a competition or promotion sponsored by us or when you report a problem with our site and/or your order.
  • Support or customer services issues. If you contact us, we may keep a record of that correspondence and record conversations for training and/or monitoring purposes.
  • Surveys. We may from time to time ask you to complete surveys that we use for research purposes. You do not have to respond to these surveys and may opt out of future emails by clicking a link at the bottom of the email or emailing us at
  • Website Use. We may collect details of your visits to our site and any calls that you make to us. This may include location data, weblogs, other communication data and resources that you access.
  • User Content. We may collect the content of a user's public comments and postings on the Joules Sites ("User Content").

    User Content is posted and transmitted to others at your own risk. We cannot control the actions of other users of the Joules Sites with whom you may choose to share your User Content. We cannot and do not guarantee that your User Content will not be viewed by unauthorized persons.

Payment Details

We will only ask for your payment or credit card details if you are placing an order. We will never ask you to confirm or supply any account or credit card details via email or text message. If you receive such an email or text message, please do not respond and notify us immediately at:


Automatically Collected Information

We may use information which we automatically collect about you as follows:

  • To administer the Joules Sites and for internal operations such as to help diagnose problems with our server, trouble shoot, analyse data and other administrative purposes.
  • To improve the Joules Sites and to ensure that content is presented in the most effective manner for you and your computer (this may include providing you with content and services in your country's local language and currency).
  • To allow you to participate in interactive features of our service when you choose to do so.
  • As part of our efforts to keep the Joules Sites safe and secure.
  • To improve the services we offer, make recommendations about goods or services that may be of interest to you and to develop marketing programs.

Personally Identifiable Information

We may use personal data which you give to us as follows:

  • To process and fulfil your orders effectively and to carry out any further obligations arising from any contracts entered into between you and us.
  • To provide you with information that you have requested from us and to inform you of offers or other goods or services that may be of interest to you (but only where you have consented to be contacted for such purposes). You may opt out of receiving certain communications by clicking on the unsubscribe link at the bottom of such emails.
  • To notify you about changes to our service.
  • To help to protect you from fraud (for instance, we may carry out identity verification, credit or anti-fraud checks against your name using third party databases which may involve disclosure of your personal details to registered credit reference or fraud prevention agencies who may retain and use your personal information).

Consent to use of Data for Marketing Purposes

When placing an order with us, we will ask for your email address and/or mobile telephone number so that we can send you information confirming your order.

We would also like to use your data, and permit selected third parties to use your personal data, to provide you with information about goods and services which may be of interest to you. We will only contact you by electronic means (email) or post with information about goods and services similar to those which were the subject of a previous sale to you.

Where we permit selected third parties to use your data, we (or they) will contact you by electronic means or post only if you have expressly consented to this.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You can also request us not to use your personal data for this purpose when setting up your Joules account or by emailing us at

If at any time you wish to unsubscribe to our mailing list please let us know by sending an email to


We may disclose aggregated information about our users and information that does not identify any individual, without restriction. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information that we collect or you provide as described in this policy and the Cookies Policy to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Joules Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation including a court order, law, legal process and responding to any government or regulatory request, in order to enforce or apply our Terms of Use or terms and conditions of sale or to protect the rights, property, or safety of Joules, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • To registered credit reference or fraud prevention agencies for the prevention of fraud.
  • To our nominated third party carriers to enable them to deliver your order and to contact you if there is a problem with delivery (i.e. telephone, name and address only).
  • To contractors, service providers and other companies and individuals to perform functions and provide services on our behalf (such as payment processing, e-mail service, and account management). These entities may have access to your personal information to the extent needed to perform their functions and also to provide you with the services you have requested.
  • To our nominated marketing agencies who provide marketing services on our behalf.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.


All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. When you proceed to make your purchase and your browser connects to the secure section of a Joules Site your browser window frame will show a padlock icon to indicate that you are entering a secure area.

If you are using a computer in a public location we recommend that you always log out and close the website browser down when you complete an online session for your security.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


If you have any questions about our processing of your personal data, you are welcome to contact us. You will find our contact details at the bottom of this page. If you notice any errors in your personal data, you may have them corrected by notifying us in writing. We may charge you a fee to meet our costs in providing you with details of the information we hold about you.


We do not knowingly collect personal data from anyone under the age of 18. We do not knowingly obtain or store any sensitive consumer information, such as social security numbers and other government issued identifiers; insurance plan numbers; financial account numbers; information that describes the precise real-time geographic location of an individual; or precise information about health or medical conditions. If we are made aware that we have received information from anyone under the age of 18 or sensitive consumer information in violation of this Privacy Policy, we will use reasonable efforts to locate and remove that information from our records. If you believe we might have any information from or about a person under the age of 18, please contact us at the contact information below.


The Joules Sites may contain links to third party websites. If you follow a link to any such website, please note that your use of such website will be subject to the terms of that website's privacy policy and we do not accept responsibility or liability for your use of such website. Please check the terms of the third party website's privacy policy before submitting any personal data to such a website.


The Joules Sites use cookies to distinguish you from other users of the Joules Sites. This helps us to provide you with a good experience when you browse the Joules Sites and also allows us to improve the Joules Sites. For detailed information on the cookies we use and the purposes for which we use them see our Website Cookies Policy.


It is our policy to be in compliance with the California Online Privacy Protection Act, which permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to the address listed below. We will respond to such written requests within 30 days following receipt.


We may amend this privacy policy at any time so please review it frequently and at least each time you submit personal information to us. The date at the top of this page will be amended each time this policy is updated. Changes are effective immediately upon posting. Our current privacy policy applies to all information that we have about you and your account.


If you have any questions, comments or requests regarding this privacy policy, the Joules Sites or our products, please send us an email at: Alternatively, you can call us on: 0845 250 7170 or you can write to us at: Customer Services Team, Joules Building, Saxon Way West, Corby, Northants NN18 9ES, England.